• 19057

Medical Secretary Program

  • Aim

    • Training of the medical Secretaries and Nurse aids to allow them to interact with healthcare professionals within a medical office setting.

  • Target Audience
    • Secretaries and nurse aids and others interested in pursuing a career in medical administration.

General Description

  • Program/ Course Goals

    • Medical secretary course will prepare participants to pursue a career as a Medical Office Administrator.

  • Curriculum Overview

    • This course will expose students to Healthcare courses required to understand the medical environment, Business courses that will allow them to work effectively in an office setting, and Computer courses that will help build new skills .

  • Certificate Requirements

    • To complete the course, participants will be required to attend the required number of hours and pass the final assessment after each module.

  • Duration

    • 7 months.

  • Location

    • CCHE57357

  • Mode of delivery

    • Hybrid (Classroom and Online)

  • Module 1: Medical Terminology Course
    1. Medical Words Formation

      2. – Word Roots
      – Word Combinations
      – Suffixes
      – Prefixes

    2. Spelling
    3. Pronunciation
    4. Singular & Plural
    5. Body Structure & Systems

  • Module 2: Healthcare Quality & Safety Basics
    1. The main six dimensions of quality (STEEEP)
    2. Introduction about patient safety
    3. 57357 code of conduct
    4. Why working in teams is more effective
    5. Introduction to Information Management
    6. Principles of medical record documentation
    7. Simple quality tools for improvement

  • Module 3: Patient excellence
    1. What is patient experience?
    2. Why it is important to all healthcare providers?
    3. How to share in making a positive patient experience?
    4. Good Patient experience implications in secretary work

  • Module 4: Infection Prevention and Control
    1. Standard Precautions
    2. Hand Hygiene
    3. PPE
    4. Environmental Hygiene
    5. Waste Management
    6. Respiratory Hygiene & Cough Etiquette
    7. Isolation Precautions
    8. Needlestick Injury
    9. Vaccination

  • Module 5:Pharmacology
    1. Introduction to clinical pharmacy
    2. Basic principles of pharmacology
    3. How Medication Work
    4. Principles of Drug interactions
    5. How medication is affected by the body

  • Module 6:Soft skills
    • Communication Skills
    • Patient Etiquette
    • Presentation Skills
    • Time Management
    • Meeting Skills
    • Scheduling
    • Customer Service in Healthcare
    • Teamwork
    • Emotional Intelligence

  • Module 7:Computer Skills
    • Microsoft Office:

      • – Word
      – Excel
      – Outlook
      – Power Point


  • Module 8:Hospital information system (CERNER)
    • Scheduling appointment and mange office calendar
    • Modify a Patient Record
    • Patient Assistance and Privacy
    • Customizing the App Bar
    • Recurring Appointments

  • Module 9: English language