- Patient Feedback Sources
Our patient relation team consists of passionate and dedicated professionals who collaborate across departments to ensure that every patient interaction reflects our values of compassion, respect, and quality.
This team is dedicated to ensure service excellence by collecting all feedback, compliments, suggestions and complaints through our feedback management system. We actively gather feedback from patients, families, and staff through various channels such as patient satisfaction surveys , comments , suggestions box , complaints (written or verbal) , emails ..etc.
Data are collected and analyzed and results are compared. This result helps us identify areas for improvement and implement strategic changes based on real patient-led learning. - Patient feedback analysis
Patient feedback is of utmost importance for 57357’s strategy as it plays a crucial role in improving the quality of care and patient experience. Analyzing patient feedback allows healthcare organizations to identify areas for improvement, make informed decisions, and enhance overall patient satisfaction.
Patient feedback can be obtained through various channels such as rounding, complaints, compliments, satisfaction rates, suggestions, and concerns.
For any complaints , suggestions and concerns please contact us through:
- [email protected]
- Patient portal
Patient rounding
The main purpose of patient rounding is to improve patient experience and proactively discuss any patient concerns that are addressed efficiently and confidently; thus, making the patient feel respected and his or her well-being being cared about.
Daily rounding for all inpatients is done systematically through a checklist containing all elements concerning patient hospitality service as well as medical care service.
(photo of PR round/video)
Patient satisfaction
Patient satisfaction provides valuable insights into the strengths and weaknesses of healthcare services, facilities, and processes. By analyzing feedback, healthcare organizations can identify areas that need improvement, such as wait times, communication, staff behavior, or facility cleanliness. This enables us to implement targeted quality improvement initiatives to enhance patient care.
Complaints Management
Human beings make mistakes, we are committed to providing an exceptional care free of charge through implementing excellent standards of care. To achieve this we value your voice and welcome to hear from all patients any dissatisfaction about the service. Filling a complaint can be verbally, written via email or hard copy left in the complaint box or at patient relation front desk.
You will have an immediate response if the complaint can be fixed immediately in the department; if it needs further investigation, a patient relation specialist will contact you within 48hrs to give a preliminary investigation result.